Satisfaction Is Important To
If you are not
completely satisfied with your
purchase, simply return it for
an exchange or refund. Items must be unworn with all buttons, tags, etc.,
attached and in " new and original condition". Your return must be postmarked within 15* days
from the date your order was received for a
refund, and within 60 days for an exchange or merchandise credit. Additional time is allowed for returning Christmas gifts and other gifts* (see note below). For merchandise
returned after 15 days, you
will receive a merchandise credit (gift certificate)
good towards any future purchase
at The Pajama Shoppe. Returns that are excessively
wrinkled may incur a 15% restocking fee.
Please do not return items that
are worn, soiled, ripped, or
damaged in any way -- They will not be accepted
as a return.
The Pajama Shoppe prides itself in selling only brand new merchandise. Most items are returnable, however, in new condition, but please
note the items that are not returnable.
PLEASE DO NOT RETURN any of the following intimate items:
- Bras, Bustiers & Corsets
- Camisoles & Tap Pants
- Thongs / Panties
- Boxed / Prepackaged Lingerie
Please do not return items after 60 days of purchase --- they will be refused and returned to you.
Please do not return items without your invoice number on the mailing label and your completed Return Form within the package -- they will be refused and returned to you.
Orders placed after October 30, 2010 must follow
the procedures below when returning
your return. Fold item(s) neatly and
place back in its plastic
bag with all original tags
and inserts and pack in a
box. If you use the original
packaging, remove or cover
the original shipping label.
When using your own packaging,
please use a quality bag or
carton. You can get a Priority
Mail box from your Post Office
at no charge. Please do not use a regular envelope unless your items were shipped to you in a similar container.
the Return Form. Complete
the Return Form located in
Part C of your invoice. Fill
in the quantity and write
down the reason for return and whether you want a refund or exchange, sign and date, and enclose with your return. Returns will not be accepted without this completed form enclosed. If you have misplaced your Return Form, see instructions below "Returns without Return Form".
your merchandise. Ship your return either insured and/or with a delivery confirmation. We are not responsible for lost returns. A preaddressed return label
located on Part C of your
invoice is available for your convenience, you may affix it to the
outside of your package with
clear tape or glue.
Keep your shipping receipt
until the credit for your
return appears on your credit
card statement. You may return your merchandise
by mailing the items to the address on your Return Form.
without Return Form
If you cannot locate the Return Form that came with your order, please send an email to Customer Service: firstname.lastname@example.org with a request for a duplicate Return Form supplying all the information that you can about your order.
*Gift Returns. Items purchased for Christmas gifts (in December) must be returned by Jan. 15th of the following year for a refund, or by Jan. 30th (or within 60 days of purchase) for an exchange or merchandise credit. Other gifts are allowed 30 days to be returned for a refund.
If you received this merchandise
as a gift, follow return steps
1 through 3. Indicate whether
you want an exchange or a gift
certificate sent to you.
your return is received by us, it will
be reviewed by our Quality Control
Team in our Returns Department. Any item that shows signs
of wear or has been engraved,
altered, resized or damaged
will not be accepted as a return.
that are improperly packaged
or damaged will be refused.
You will receive
an email notification when your
merchandise ships. If you ordered an exchange,
your credit card will be charged
for the cost to ship your exchanged
merchandise. If you would like to expedite
the shipping of your exchange, you may place
a new order online and we will issue a refund
for your return.
A refund will be issued to your credit card within 20 days after we receive your return in acceptable condition. If you paid by money order, a check will be mailed to you. A $5.00 processing fee will be applied per item. Customers are responsible for shipping charges. Should the actual shipping charges be higher than the shipping charges you paid, the balance will be deducted from your refund. If you chose "Free Shipping", a shipping charge will be deducted from your refund.
allow up to 21 days. It takes approximately
21 business days for us to receive and
process your return. We willl credit
or refund the price of the merchandise
including any taxes you were
charged (excluding shipping
and handling). Allow two billing
cycles for your credit to appear
on your credit card statement.
We make every effort
to make sure your package arrives
in good condition. However,
we cannot be responsible for
unforeseen problems with carriers.
Sometimes, damage to shipments
do occur. If there appears to
be shipping damage, please keep
the original shipping carton
and take the following steps:
1) Promptly contact the office
of the shipping company for
a Damage Inspection report;
2) Request that the shipping
company return the merchandise
to the address listed on the
package. PLEASE DO NOT RETURN
THE MERCHANDISE YOURSELF, as
this may delay your reorder
or credit. E-mail us at
to inform us of the damaged
merchandise that will be returned
and we will send you a duplicate
order unless you cancel.
If you refuse the shipment after you place an order, you
may incur a 15% restocking fee
if not refused for a valid reason.
If you chose FedEx or UPS for shipping,
these carriers charge a reshipping fee
which we will bill to your credt
orders and bulk orders are not returnable. This
means orders for 4 or more items in the same
style and color or any special order that The
Pajama Shoppe may order
a manufacturer specifically for a customer that
is not a regular stock item.